CONTRACT AND BOOKING
A ‘Package’ is any service sold by Hifi Holiday Club. All clients will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking the agent must have full payment of all payments due. A contract between the client and Hifi Holiday Club comes into existence once we have confirmed the booking in writing and issued a confirmation.
No employees or representatives of Hifi Holiday Club have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Hifi Holiday Club, unless authorized in writing and signed by the CO of Hifi Holiday Club. Hifi Holiday Club reserves the right to decline any booking at their discretion without further explanation.
NAME CHANGE AMENDMENTS
At the time of making the booking, you must provide full correct names as they appear on your passport. Please note that airlines do not permit name changes on issued tickets. Hifi Holiday Club will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit passport copy while submitting preferred travel dates for your vacation.
PAYMENT AND PRICING POLICY
Your reservation request will be confirmed upon receipt of the full payment due at the time of booking. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and Hifi Holiday Club reserves the right to make changes if required. Before a booking is confirmed, Hifi Holiday Club reserves the right to amend price of product due to any circumstances outside the control of Hifi Holiday Club such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via bank transfers, Visa or MasterCard. Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph “Amendments and cancellation by clients” will apply.
CANCELLATION BY HIFI HOLIDAY CLUB
Hifi Holiday Club reserves the right to cancel any confirmed booking in any circumstances, however, Hifi Holiday Club will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Hifi Holiday Club Compensation is not available if Hifi Holiday Club is forced to cancel or in any way change a tour due to force majeure but where Hifi Holiday Club is unable to provide the tour booked, Hifi Holiday Club is not responsible to deliver any service or liable for an service for an already booked package and is not liable to refund or compensate the customer.
All product information has been published by Hifi Holiday Club in good faith and Hifi Holiday Club will use its best endeavors to operate all products. Hifi Holiday Club reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Hifi Holiday Club reserves its rights to change selected hotel to same category accommodation, due to any extraordinary circumstances.
INCLUSIONS AND EXCLUSIONS OF PACKAGE PRICE
The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porter age, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.
If the Holiday package contains Air transportation with the Airline who has increased the cost of the flight ticket by imposing an additional Fuel surcharge, Hifi Holiday Club reserves the right to request the fuel surcharge amount from the costumer. Customer will pay fuel surcharge amount only if the surcharge is announced after the Holiday Package have been purchased.
Adequate insurance is mandatory for all clients to cover at least but not limited to medical and repatriation expenses, loss of luggage, cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A client and their personal belongings are the sole responsibility of themselves. Hifi Holiday Club accepts no liability on the client’s behalf where Hifi Holiday Club has provided a product of a reasonable standard. Clients are fully responsible for arranging their own travel insurance. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only. Hifi Holiday Club reserves the rights to change the insurance provider at any given point in time without any changes in the coverage offered.
Age limit: Travel Insurance policy is applicable for all HF clients aged less than 65 years at the date policy was issued.
LIABILITY OF HIFI HOLIDAY CLUB
Hifi Holiday Club accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. Hifi Holiday Club products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. Hifi Holiday Club accepts no liability of client’s damages where Hifi Holiday Club has fulfilled its duty of care to clients by providing products of a reasonable standard. Hifi Holiday Club has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. Hifi Holiday Club accepts no liability if there has been no fault on the part of Hifi Holiday Club or its’ suppliers and the reason for the claimed damages was either the client’s fault or a result of unusual circumstances beyond the control of Hifi Holiday Club by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, Hifi Holiday Club’s liability in the said cases will be limited in the manner provided by the relevant international conventions. Hifi Holiday Club accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of Hifi Holiday Club by force majeure.
Hifi Holiday Club will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.
It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. Hifi Holiday Club is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Hifi Holiday Club but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the Hifi Holiday Club immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.
PASSPORT AND VISAS
It is client’s responsibility to obtain correct and valid passports and re-entry permits where required. Hifi Holiday Club will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.
In the event the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a Hifi Holiday Club employee or legal representative so that Hifi Holiday Club can use its best endeavors to rectify the problem. Hifi Holiday Club cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce Hifi Holiday Club’s liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that Hifi Holiday Club in no way accepts liability for any claim.